BSNL has continued its growth story ever since its formation & has reached a customer base of 81.49 million as on 31 st March,2009 from 28.11 million as on 31 st March,2001. BSNL further plans to increase its customer base to 160 Million by March, 2014.

New Services introduced/planned by BSNL

3G Services : BSNL has started 3G services in 290 cities and acquired more than 6lakh customers. It has planned to roll out 3G services in 760 cities across the country in 2010-11.

Broadband services : The shift in demand from voice to data has revolutionized the very nature of the network. BSNL is poised to cash on this opportunity and has planned for extensive expansion of the Broadband services. The Broadband customer base of 3.56 Million customer in March'2009 is planned to be increased to 16.00 million by March 2014.

BSNL is also offering prepaid Broadband services. The customers availing prepaid broadband have many advantages over post paid broadband like control on usage, Mobility etc.

In addition to wireline broadband services, BSNL is also in the process of rolling out its Wi-MAX network in rural areas to take an initial lead and provide wireless broadband services in all rural blocks in the country during 2010-11. The Urban Wi-Max is also being deployed in Kerala & Punjab Circles and shall cover all the mojor cities in these circles.

Wi-Max services are also being provided through a Franchisee agent with M/s SOMA in three states of Gujrat, AP and Maharashtra.

Value Added Services : BSNL is focussing on provision of value added services/features to attract high end customers and to double its revenues from VAS

Fibre to Home(FTTH) : To meet the demand for high bandwidth services, BSNL is rolling out FTTH services (GPON & GE-PON) for the first time in the country, which is likely to generate substantial revenue in coming years. Services are likely to start by March 2010.

Mobility in WLL: BSNL is planning to provide full mobility on its WLL network from March 2010.

•  Tender for 93 Million GSM Mobile Lines to meet the requirement for next three to five years.

•  Wi-Max:

•  1000 Base Station rural Wimax project for 12000 CSCs covering all Telecom Circles except A&N, J&K, Kerala & Kolkata Telecm District.

•  6863 Base Station rural Phase-II Wimax project for 56000 CSCs covering all Telecom circles except Kerala & A&N.

•  CDR based Customer Care & Convergent Billing system.

•  Enterprise Resource Planning (ERP) system country wide.

•  Replacement of life expired exchanges by Class 5 NGN

•  Introduction of Fixed Mobile Convergence to add value to Fixed Network.

International Long Distance

A . Undersea Cable : BSNL is participating/member of the following submarine cable systems:

1.  Bharat Lanka Cable System: Connecting to Sri Lanka and to reach in the Pacific direction from India.

2.  Europe India Gateway (EIG) Cable System: Connecting UK, Portugal, Gibraltar, France, Libya, Egypt, Saudi Arabia, Djibouti, Oman & UAE.

3.  Millennium Cable System: It is joint venture with MTNL to lay Millennium Cable System in two directions as follows:-

•  Millennium Cable Sub-System East (MCSS-E) connecting the East Coast of India to South East Asia (Malaysia and Singapore) with optional branches to Port Blair (Great Andaman Island), Bangladesh, Myanmar, Indonesia and Thailand.

•  Millennium Cable Sub-System West (MCSS-W): connecting the West Coast of India to the Middle East (United Arab Emirates) and Djibouti with optional branches to Pakistan, Oman and Yemen.

4.  SEMEWE4: Connecting towards Trans-Atlantic as well as Trans-Pacific direction.

(B) International MPLS-VPN : BSNL has made arrangements for providing International MPLS VPN services in about 400 cities and 150 countries.

  With the above expansion plans and introduction of new services, the turnover of the company is expected to grow from Rs. 35800 crore in March 2009 to Rs. 52,000 crores by March 2014.

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