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FAQ CATEGORY ANSWER
FAQ Main Page
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FLPP Service enables a subscriber to make calls from a prepaid account linked to his
telephone number. Unlike the prepaid card ‘ITC’ service, where the authentication is
done every time through a 16-digit PIN the authentication of FLPP is linked to his
telephone line & the user is not required to dial the Account number/ PIN for
authentication making it simpler to use. |
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Fixed Line Prepaid service offers Conversion of fixed line to Pre Paid (get rid of telephone bills), Easy de-linking from telephone line when prepaid is not required on any number, No need to dial Account number/ PIN every time you make a call, STD/ISD Facility, On Line balance enquiry, ‘Follow on feature’ on no reply, busy and called party release to dial another
number for subscribers other than PCO, Easy recharge and no problem of bills, Free Level 1 service like 100, 101, 102 etc. available, Free Level 1 IN services which are free to end-customers like Free Phone etc. are available |
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There can be four types of FLPP accounts namely - PCO FLPP Account, PCO Local FLPP Account, General FLPP Prepaid Account and General FLPP Prepaid + Post paid Account. However please check from BSNL website or nearest BSNL office or BSNL help desk as to which type of services are in operation at present. |
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You should purchase Account card based on your type of line i.e. PCO or general line. In case of General user you should purchase Account card based on your requirement i.e.
fully prepaid or Prepaid + Post paid? |
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There will be two types of Recharge coupons one for PCO (same for both type of accounts) and one for General user (same for both type of accounts). |
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You should purchase recharge coupon as per your Account profile only. It is mentioned on the Recharge coupon as to which type of Account cards can be recharged using the
recharge coupon. |
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FLPP service can be accessed from Fixed Line as well as WLL networks. However
BSNL will announce from time to time the type of exchanges from where this service shall be available. Presently it is available from OCB-283, AXE-10, EWSD, 5ESS and E10B type of exchanges. |
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The first time dialing procedure is dependent on type of account card and is as follows: (i) FLPP PCO Account or FLPP Local PCO Account- dial ‘1284#’ and follow announcement or use remote access i.e. dial 1806 345 (for East & North zone and 1806 233 for west & south zone account cards) from PCO and follow announcement to attach your line (CLI) to your account. (ii) FLPP General Account Pure prepaid - dial ‘1284#’ and follow announcement or use remote access i.e. dial 1806 345 (for East and North zone and 1806 233 for west & South zone account cards) and follow announcement to attach your line (CLI) to your account. (iii) FLPP General account Post paid + Pre Paid - use remote access i.e. dial 1806
345 (for East & North zone and 1806 233 for west & south zone account cards), after which you will be prompted for Account number –dial account number. Then you will be prompted to dial the PIN – dial the PIN. Then you will be asked to dial destination number – dial destination number followed by hash or dial 9 followed by hash to access main menu. Dial service number 4 to attach
your line, dial ‘1’ to continue. |
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(1) Direct access - Dial destination number directly. Authentication is automatic. You can make calls only from the telephone number whose (line) CLI has been
attached to the account. Your telephone line is configured at the local exchange for this purpose. This can be used by PCO owners and by General FLPP Pure paid users. (2)Remote access - FLPP account can be used from any telephone line. To use this service dial 1806 345 (for East & North zone and 1806 233 for West & South zone account cards), after which you will be prompted for Account number –dial account number. Then you will be prompted to dial the PIN –dial the PIN. Then you will be asked to dial destination number – dial destination number followed
by hash or dial 9 followed by hash to access main menu. Dial service number 4 to attach your line, dial ‘1’ to continue. It may be used by PCO owners and General FLPP Pure Pre Paid accounts for the first time use. General FLPP accounts post
paid + Pre paid can use remote access to attach/detach their line and to make calls
from other lines. (3) Express access –Dial 1805 345 (for East & North zone and 1805 233 for West &
South zone account cards) followed by destination number. No need to dial account number & PIN authentication. For this purpose attach your telephone line to the account using the menu management feature. It will be used by General
FLPP post paid + pre paid Account holder to make calls from its attached line. |
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You can change your PIN, enable/disable PIN, attach or detach your line (CLI), select languages, know your credit in the Account, recharge your account etc. |
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You can access the menu in two ways: (1) FLPP PCO Account, FLPP Local PCO Account and FLPP General Pure Prepaid Accounts – You need to dial 1284# to access the menu. (2)FLPP General ‘Prepaid+Post paid’ Accounts - In this case to access the menu you will have to dial the remote login code 1806 345 (for East & North zone and 1806 233 for West & South zone account card) and follow announcement for
menu management. |
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The menu is operated by dialing service option for various purposes as follows:
(i) For language modification dial ‘0’ (ii) For PIN Management dial 1 (Then in sub menu dial 1 to change the PIN and 2 to enable or disable PIN) (iii) For Recharge dial 2 (iv) To know your account balance, dial 3. (v) For account attachment/detachment dial 4 (vi) For Help dial 5.
(vii) For Remote access enable/disable dial 6 (viii) For redial dial 7. |
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FLPP Service will provide following features to a PCO owner: Offers convenience of not paying the bills, The prepaid account will be directly linked to the PCO’s telephone line, The customer line shall be suitably configured from the local exchange so that you can dial the destination number by lifting the phone, Home metering shall be provided so that you can charge your customer., Remote login facility is provided only to attach/detach line. PIN option can be enabled for fraud control purpose only. PIN is not mandatory to access menu, PIN can be enabled only to prevent fraud from direct line., Menu management shall be provided through access code of ‘1284#’, Only PCO line can be attached to FLPP account, Only one call possible from the account at a time. |
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There can be two types of PCO accounts – FLPP PCO Account - offering Prepaid services (for Local +STD+ISD) & FLPP PCO Local Account - offering Prepaid services (for local calls only). All other features will be same for both type of accounts. However the customer needs to check with the local office whether both the services are available at present. |
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FLPP General Accounts can be of two types – FLPP General Pure Prepaid – offers only Prepaid Services and FLPP General ‘Prepaid+Postpaid’ – offers both prepaid as well as postpaid services. Common features of both are as follows : Remote login facility is available, Redial & Follow-on facilities are available, This service can be provided to all wire-line customers other than PCOs i.e. to
both residential as well as commercial customers. |
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Features specific to only Prepaid services are as follows : The customer can make only prepaid calls through his FLPP Account, The customer line will be configured from the exchange. The customer dials the desired number directly and the call is credited to his FLPP account, PIN option shall be available to attach/ detach account with particular line (CLI) and other menu management options & if PIN option is enabled for control purpose also it will be mandatory to dial the PIN every time before ialing the destination no. |
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Features specific to accounts having ‘Prepaid+Postpaid’ are as follows: The customer has the option of making both prepaid calls through his FLPP account as well as postpaid calls. The customer is required to dial 1805 345 (for East & North zone and 1805 233
for West & South zone account card) followed by destination number for making prepaid calls. Postpaid calls can be made directly. No configuration required to be done at the local exchange for the telephone line. PIN option shall be available to attach/ detach account with particular line (CLI) and other menu management options. |
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First the account should be attached to the line in case of the PCO account or FLPP General Pure Prepaid account. There is no need of line attachment in case of General FLPP Prepaid+postpaid account. Your Account will get activated with the first outgoing call. |
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For choice of language of announcements the selection can be made at the time of first call or a default Language shall be attached to the account profile. |
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You must keep your account card very carefully. If it is lost/stolen/misplaced, it cannot be deactivated and therefore may be misused. You will then lose out on any credit
remaining in your card. In this case BSNL will not be in a position to take any action, or
be liable for any refunds. |
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You can carry over the remaining balance and time of your card to next cycle, if you recharge within Grace period. |
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‘PCO FLPP account’ or ‘General FLPP Pure Prepaid’ - If you don’t get your recharge within your validity period, your account will become inactive. In this state you
cannot make outgoing calls however you will continue to get incoming calls within the
Grace period. After Grace period your account will expire and you will not be able to recharge and your telephone line will be disconnected. In such a case you need to buy a new Account and get your telephone line reconnected. General FLPP ‘Prepaid+Postpaid’ – If you do not recharge within your validity period, your account will become inactive. After the grace period your account will expire and you will not be able to recharge. However you can make calls using postpaid option and you will continue to get incoming calls. You will have to procure another account card for using the prepaid option. |
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Warning announcement shall be provided few days ahead of end of validity period, end of inactivity period. |
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A query can be placed using Menu management to find out the balance. A voice
announcement/tone will remind you to recharge your account every time you make a call, once your balance reaches less than a threshold. |
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To recharge your account scratch the recharge coupon and obtain the 16 digits code.
Dial 1805 345 1284 from ‘postpaid+prepaid’ account or just 1284 from pure prepaid or PCO account. Follow the announcement. |
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Your account will be blocked if you dial the PIN wrongly more than three times. In this scenario you may contact help desk at 1-800-345-1800 for unblocking the card. |
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Please dial Toll free number 1-800-345- 1800 to reach Help Desk executive. |
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Please check whether the service is available in your exchange area and see that the account card is unscratched. |
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Match your FLPP Account card profile with that of recharge coupon and ensure that it is unscratched. |
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