• Formulation of Corporate IT strategy and coordination with IT circle for implementation of IT systems in BSNL, in line with overall company strategy

o Defining and aligning IT needs of all business units as well as shared support functions
                              o Purpose and utility
                              oScope and specifications
o Monitoring development progress in terms of implementation and Operations
                           oGuidance to in-house development team for smaller projects
                           oVendor management for larger outsourced projects (e.g. ERP)

• Coordination with IT Circle for

o Testing and user acceptance
o Roll-out to all Circles and other field units
o Pro-active testing of beta technologies
o Incorporating adequate security and disaster recovery capabilities for key systems

• Operationalisation of Corporate IT strategy through multiple layers

• Maintenance  of IT Infrastructure in Corporate Office 

• Providing day-to-day technical support to all verticals of corpoarte Office on issues such as :

o Hardware
o Software
o Connectivity
o Security & Antivirus

• Formulation of annual Corporate IT budget

o In-house projects
o Outsourced projects
o Hardware and software

• Monitoring performance against prescribed targets

o Budget spend (at Head Office and by Circle)
o Implementation status of projects (Corporate and business unit-specific)

• Implementation of ERP project through external vendors

o Monitoring development progress in terms of implementation and operation 
o Testing and user acceptance
o Roll-out to all Circles and other field units
o Training for relevant personnel

• Reviewing scope of project on a periodic basis

• Planning , coordinating & implementation of converged OSS/BSS systems for customer care & billing of all lines of business