What should I do if my Mobile (SIM) requires PUK Number?

"The PUK No can be obtained from help line (9415024365) on giving mobile No. and SIM serial number. The PUK No. should be entered carefully as wrong feeding of PUK No repeatedly will damage the SIM, permanently"

What should I do if my SIM is damaged?

"Visit a BSNL POS or CSC to get your SIM replaced, after re KYC as per extant Govt guidelines. You will be issued a new SIM with the same number after verifying your proof of identity (POI) and proof of address (POA). Photocopy of the original documents will have to be submitted with the replacement form."

What should I do if my SIM is lost?

"If your SIM is lost, visit a BSNL distributor or CSC with a copy of the FIR (police report). You will be issued a new SIM with the same number after verification of your ID and address. Photocopy of the original documents will have to be submitted with the replacement form."

What are the guidelines for corporate connections?

"A minimum of five connections is required to be booked in the name of the corporate along with requisite documents. No security deposit is required for corporate connections."

Is there any initial deposit for SMS? What is rental for SMS?

"There is no initial deposit or rental charge required for SMS. It is available with every connection and charges are to be paid as per the usage. "
Presently, the SMS (Maximum 160 characters) are charged:
Ø Local SMS@ Re.0.80 per message.
Ø National SMS @ Rs1.20 per message.
Ø International SMS @ Rs.6 per message within same license area.
Ø Local /National SMS in National roaming @Re.0.25 per.
Ø All incoming messages (SMS) are free.

What is pulse system in BSNL Mobile Postpaid? Is it same for incoming and outgoing calls?

"Pulse system or pulse rate is the minimum time period for which a call is charged. It is the same for both incoming and outgoing calls. BSNL mobile postpaid provides 60 second and 1 second pulse plans."

Is international roaming is also available?

"International roaming is available for more than 160 countries. View list of countries:   https://www.bsnl.co.in/opencms/bsnl/BSNL/services/mobile/guidelines_intlroaming.html ."

Can I send overseas SMS (i.e. to foreign countries)?

"Yes, you can send SMS to foreign countries."

What are the family plans for BSNL postpaid connections? What are the charges of these plans?

"Family connections are available with Postpaid Plan 525/798 and 999. The Family connection(s) are free of charge additional connection(s) with main number and can be availed by the new/existing customers of Postpaid Plan 525/798 and 999 by visiting nearest CSC or BSNL dealer."

Can I convert my postpaid BSNL Mobile Postpaid connection to a prepaid connection or vice versa?

"Yes, you can switch between prepaid and postpaid by visiting a BSNL CSC/Point of Sale."

How can I activate Do Not Disturb (DND) on my BSNL number?

" To activate Do Not Disturb (DND) on BSNL, you can send an SMS Text “START 0” to 1909 or dial 1909 from your registered BSNL number. You can also use specific codes to block calls from certain categories, such as: "
“ START 1”: Banking, insurance, credit cards, and financial products
“ START 2”: Real estate
“ START 3”: Education-related spams
“ START 4”: Health
“ START 5”: Consumer goods, automobiles, entertainment, and IT.
“ START 6”: Communication and broadcasting
“ START 7”: Tourism and leisure
“ START 8”: Food and beverages