Is there a provision to carry forward the balance?

You can carry over the remaining balance and time of your card to next cycle, if you recharge within Grace period.

What will happen if I do not recharge my account within validity period and Grace period?

PCO FLPP account™ or General FLPP Pure Prepaid™ - If you don™t get your recharge within your validity period, your account will become inactive. In this state you cannot make outgoing calls however you will continue to get incoming calls within the Grace period. After Grace period your account will expire and you will not be able to recharge and your telephone line will be disconnected. In such a case you need to buy a new Account and get your telephone line reconnected. General FLPP Prepaid+Postpaid™ If you do not recharge within your validity period, your account will become inactive. After the grace period your account will expire and you will not be able to recharge. However you can make calls using postpaid option and you will continue to get incoming calls. You will have to procure another account card for using the prepaid option.

How do I know as to when the validity/ inactivity period will expire?

Warning announcement shall be provided few days ahead of end of validity period, end of inactivity period.

How do I know that my balance is going to finish?

A query can be placed using Menu management to find out the balance. A voice announcement/tone will remind you to recharge your account every time you make a call, once your balance reaches less than a threshold.

How can I recharge my BSNL FIXED LINE PRE-PAID ACCOUNT CARD?

To recharge your account scratch the recharge coupon and obtain the 16 digits code. Dial 1805 345 1284 from postpaid+prepaid™ account or just 1284 from pure prepaid or PCO account. Follow the announcement.

What if I dial the PIN wrongly repeatedly for recharge purpose?

Your account will be blocked if you dial the PIN wrongly more than three times. In this scenario you may contact help desk at 1-800-345-1800 for unblocking the card.

Whom I can contact in case of difficulty?

Please dial Toll free number 1-800-345- 1800 to reach Help Desk executive.

What precautions I should take while purchasing FLPP Account card?

Please check whether the service is available in your exchange area and see that the account card is unscratched.

What precautions I should take while purchasing FLPP recharge coupons?

Match your FLPP Account card profile with that of recharge coupon and ensure that it is unscratched.