I want to change the registered email id! Is it possible ?

Sorry! A user ID cannot be changed. Please file a ticket or call our Contact centre for help on this.

How can I change my primary number? What is OTP ?

1. After you log in, hover over your cursor on the BSNL wallet balance and go to 'MyWallet'.
2. You can change it by visiting 'Connections' section.
3.OTP is a secure code to ensure that there are no fraudulent transactions. Next, confirm the OTP and make the required changes.

I wrongly saved my primary mobile number as prepaid. How can I change it ?

You just need to follow some steps:
1) Save any other mobile number as " primary number"
2) Now, make changes to your previous primary number which was earlier saved with wrong connection type.
3) The final step, after making changes just save it again as your " Primary number"

How can I close my account ?

If you want to close your BSNL account, just file a ticket here. We will check the unused BSNL balance and refund the amount due back to your account

How can I contact customer care ?

Contact us @ 09466446644, 09313925342.

My wallet balance did not update ? What to do ?

Please provide us with the following details to resolve the matter for you:
a) Transaction ID for all the Balance Update Transactions.
b) Transaction Amount.
c) Your Registered Email Address.
d) Phone Number.

What is Primary Number ?

Primary number is the registered Mobile number required to create BSNL wallet.