• Creation of a robust CMD dashboard and company-wide MIS for effective monitoring of performance against business plan

o By business unit (CFA, CM, Enterprise, NB)
o By Circle

• Liaisoning with business units and Circles for smooth day-to-day operations

• Monitoring performance against business plan at Corporate level (by business unit and by Circle)

o Financial targets – overall budget (revenue, capex, opex), profitability, etc
o Customer/ Market targets – # connections, churn, market share, ARPU, etc
o Operational targets – network roll-out & operations, customer service, etc

• Publishing quarterly MIS reports on business unit performance

o Coordinating with Head of MIS at Circle

• Nodal unit within BSNL for the following activities

o RTI
o Public Grievances
o MOC & other VIP cases
o Any other agencies that require coordination within BSNL
o Organizational security instructions and enforcement of security instructions received from Department of Telecom/Department of Public Enterprise

• Sharing best practices across Circles and outlining corrective actions that can be taken, if required