Why should I go for a BSNL Mobile Postpaid connection?

BSNL Mobile postpaid is a nationwide mobile service from BSNL, offering affordable rates, excellent voice clarity, high-speed data, and continuous coverage on all major highways. A postpaid connection means you pay for your mobile services after usage on monthly basis. It offers: 
Mobile-to-Mobile calls 
Mobile-to-landline calls 
High-speed data services 
Supplementary services like: 
"1. CLIP (Caller ID)"
"2. SMS (Text Messaging)"
"3. Call forwarding, call waiting, and more."

How do I avail a new BSNL Mobile Postpaid connection?

"You can get a new BSNL Mobile Postpaid connection through BSNL's Customer Service Centers (CSCs) or from BSNL POS (Point of Sale) available PAN India, where BSNL services are provided."

What is the initial amount to be deposited for a new BSNL Mobile Postpaid connection?

"To get the tariff details for BSNL postpaid connections, please visit our website (https://www.bsnl.co.in/opencms/bsnl/BSNL/services/mobile/cellular_cellone_allplan.html) or check at your nearest CSC or POS."

What are the services available free of cost along with the connection?

"There are a host of services, features available free of cost and pre-activated like roaming, CLIP, call waiting/ call hold, voice mail etc."

How to get supplementary or additional value added service to the existing postpaid connection?

"You can get supplementary or additional value-added services through your BSNL Selfcare app. Additionally, you can also by fill and submit a VAS application form at your nearest CSC. "

What will be my billing cycle?

"The billing period for all categories of BSNL Mobile Postpaid connection is monthly."

Can I get my bill in other city?

"You can get your bills transferred to other cities by applying for a shift from the nearest CSCs from where the original connection was taken. A proof of address for the new address will be required for such a request."

Where I can deposit my bills? Can I deposit my bills in other cities?

How I can pay when I go on vacation / abroad for longer period?

"You can pay your bills through the BSNL Selfcare App. Just login from your registered mobile number and pay your BSNL postpaid bill from the comfort of your home. You can also pay an advance amount, which will be adjusted in your future bills."

Whom to contact for excess charges/ billing related/ service related complaints?

"Now, filing complaints related to BSNL postpaid services has become extremely easy, just download BSNL Selfcare APP on your mobile and register with your mobile number and file the complaint from the comfort of your home. Also, you may write to the local BSNL administration giving details of excess charges and drop your complaints in drop box or contact your CSC/ dealer."

Can I keep my BSNL Mobile Postpaid connection under safe custody? What are the charges?

Yes you can keep your BSNL Mobile Postpaid mobile connection under safe custody. The terms and condition for safe custody are as below:-
" BSNL shall implement a safe custody scheme for postpaid consumers with a special safe custody charge of Rs.50+GST/month. The safe custody charge shall be pro-rated both at activation and de-activation."
" BSNL shall not deactivate the cellular mobile telephone connection of a post-paid consumer for non-usage if such consumer makes a request for safe custody of his telephone connection and makes payment of safe custody scheme on monthly or in advance rental form [=number of month *(Rs.50+GST)]."
" BSNL shall not charge monthly rental (of active plan before opting the safe custody scheme) from the consumer during the period of safe custody of the cellular mobile telephone connection."
" If the post paid consumer of the cellular mobile telephone connection has made payment of advance rent for a specified period, the service provider shall not deactivate the mobile connection of such consumer on the ground of non-usage during the period for which advance rent has been paid."
" If the consumer of cellular mobile telephone connection makes a request for restoration of his mobile connection during the period of safe custody, the service provider shall, within twenty four hours of receipt of request, restore his mobile connection."
" The customer who wants to opt for safe custody has to give the written application with ID proof. The owner of the connection has to give an application for safe custody personally and application of safe custody not to be accepted from any other person on behalf of the SIM owner. (VII) Safe custody facility is not applicable for Enterprise customers."
" If the customer with family connection/ add-on connection/child connection opts for safe custody for parent connection then the customer has to opt for safe custody for the family/ add-on connection/ child connection(s) also. However, customers can opt for safe custody for add-on connection/child connection/family connection with parent connection may remain active."
" The safe custody option cannot be exercised, if the bill is pending or has already exercised the advance rental option in any other active plan."