Toll Free Service

What is Toll Free phone service?

  • This service shows the new function in charging, a call to a service subscriber will be paid by the called party.
  • All charges are levied on the service subscriber.
  • The service is free of any charge to the calling user.
  • Service is accessible from networks of other Operators also
  • 11 digit number 1800-XYZ-ABCD

Who can subscribe for Toll Free phone service?

  • Enterprises or organizations with large customer base or having call centers.
  • Retail products and services Industry.
  • Ideal for hotels and restaurants.
  • Companies providing after sales support as customers associate a Free phone number with the quality of the business products or services
  • whole business community in general

What BSNL Offers to Toll Free Phone subscribers?

Our advanced features offers a bundled solution that can help your organization track calls, route calls based on your organization's needs, and safeguard your traffic against long-term service interruptions. Moreover these also help in reducing your overall expenditure significantly on Customer Support Services.

Single All India Number - A single 11 digit number accessible throughout India including other operators network. No STD facility required to access the service

Time of Day/Time Interval Routing - allows organizations to route calls to different answering locations, depending on the time of day. For example, if your customer service department is closed, you can route callers to alternate location.

Day of the Week Routing - Calls can be routed not only as per the Time of the day but also as per the type of day.

Origin Dependent Routing - Calls can be routed to set of destinations based on the origin of the call.

Call distribution - allows your organization to route calls based on staffing levels. If one location is short-staffed, you can split calls such that these calls go to two or more answering locations. The call split is based on a percentage distribution that you designate.

Line hunting - allows organization to have one or more installations where the call may be answered

Call limiter - Restricts maximum number of simultaneous calls and this helps organization to dimension resources

Call Queuing - enables calls meeting busy condition or reaching call limiter to be placed in a queue and as soon as free condition is detected the call is answered

Condition based routing - Calls at the destination can be re-routed to a different destination number in following conditions:
  • Busy
  • No Answer
  • Reached call limiter.

Interactive voice response - The IVR routes calls to the appropriate person or department based on keypad inputs selected from the menu options as defined by the service subscriber.

Black & White List - allows your organization to selectively block incoming calls from specific originating areas. In this way, you can shape your area of toll-free/UAN coverage to match your potential callers and also save on the cost of handling unnecessary calls.

Incoming Grey list - When a calling line is added in the grey list , a PIN is associated with it. When a caller from grey list access the service , a PIN is asked for authentication.

Detailed Bill - Details of calls received is provided. This helps organization in marketing and business planning

What is the tariff of Toll Free phone Service?

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1. Processing charge for service
(Non refundable)
2. Security deposit (Refundable)
(To be reviewed every 6 months)
Initially Rs.10,000/- & to be updated to 2 months average billing
3. Fixed Monthly Charges for service Rs.1000/- per month
4. Call Charges From Basic/WLL
  Local (Within same SDCA) Rs.1.20/60 sec
  Intra Circle (Within same circle) Rs.1.20/60 sec
  Inter Circle(Outside the circle) Rs.1.20/60 sec
    From Cellular


  Within Circle Rs.1.20/60 sec
  Outside Circle Rs.1.60/60 sec
  National Roaming Rs.1.60/60 sec
5. Discount To Free Phone subscriber
(Note: The discount is on non-graded basis)


Monthly Bill Discount
Upto 10000 Nil
10001 to 50000 10 %
50001 to 250000 15 %
250001 to 500000 20 %
> 500000 25 %
6. Charges for any modification in service
on request from subscriber
Rs.100/- per modification
7. Detail billing soft copy
(on demand by Sub.) (Per month)
8. Vanity Numbers Charges (optional) One Time Monthly Payment
  Super Premium (Category A) Rs.10000/- Rs.1000/-
  Premium (Category B) Rs.7500/- Rs.750/-
  Prime (Category C) Rs.5000/- Rs.500/-

How do I subscribe for this service?

Customer service number 1800-345-1800 or any BSNL customer service centre in your locality.
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