Universal Access Number Service

What is Universal Access Number service?

  • A call to a service subscriber will be paid by the calling party or split between the calling and called party.
  • Service is accessible from networks of other Operators also
  • 11 digit number 1860-XYZ-ABCD
  • There are two types of UAN Services offered to Customers.

Who can subscribe for Universal Access Number service?

  • The service is an ideal business promotion tool for business communities who want the people to call them without any hassle
  • Hospitals, Educational institutes, NGO, Law firms
  • Medium and small firms

What BSNL Offers to Universal Access Number subscribers?

Our advanced features offers a bundled solution that can help your organization track calls, route calls based on your organization's needs, and safeguard your traffic against long-term service interruptions. Moreover these also help in reducing your overall expenditure significantly on Customer Support Services.

Single All India Number - A single 11 digit number accessible throughout India including other operators network. No STD facility required to access the service

Time of Day/Time Interval Routing - allows organizations to route calls to different answering locations, depending on the time of day. For example, if your customer service department is closed, you can route callers to alternate location.

Day of the Week Routing –Calls can be routed not only as per the Time of the day but also as per the type of day.
Origin Dependent Routing - Calls can be routed to set of destinations based on the origin of the call.

Call distribution - allows your organization to route calls based on staffing levels. If one location is short-staffed, you can split calls such that these calls go to two or more answering locations. The call split is based on a percentage distribution that you designate.

Line hunting – allows organization to have one or more installations where the call may be answered

Call limiter – Restricts maximum number of simultaneous calls and this helps organization to dimension resources

Call Queuing – enables calls meeting busy condition or reaching call limiter to be placed in a queue and as soon as free condition is detected the call is answered

Condition based routing - Calls at the destination can be re-routed to a different destination number in following conditions (1) Busy (2) No Answer (3) Reached call limiter.

Interactive voice response : The IVR routes calls to the appropriate person or department based on keypad inputs selected from the menu options as defined by the service subscriber.

Black & White List - allows your organization to selectively block incoming calls from specific originating areas. In this way, you can shape your area of toll-free/UAN coverage to match your potential callers and also save on the cost of handling unnecessary calls.

Incoming Grey list - When a calling line is added in the grey list , a PIN is associated with it. When a caller from grey list access the service , a PIN is asked for authentication.

Detailed Bill - Details of calls received is provided. This helps organization in marketing and business planning

What is the tariff of Universal Access Number Service?

Particulars UAN-Full Charge UAN-Split Charges

1. Processing charge for service (Nonrefundable)

Rs.5000/- Rs.5000/-

2. Security deposit (Refundable) (To be reviewed every 6 months)

N.A Initially Rs. 10,000 & to be updated 2 months average

3. Fixed Monthly Charges for service

Rs.3,000/- per month Rs.1,000/- per month

4. Call Charges Payable by

Calling Party (Rs./Sec) Calling Party(Rs./Sec)
Called Party(Rs./Sec)

(I) From Landline/WLL  

(a) Local (Within same SDCA)


(i) From BSNL/MTNL

30 Sec Pulse Local call charges to PSTN

(ii) From Other Networks

Not Applicable  Not applicable

(b) Within same circle

30 Sec Pulse  Local call charges to PSTN 1.20/60

(c) Outside Circle

30 Sec Pulse  Local call charges to PSTN 1.20/30

(II) From Cellular  

(a) Within Circle

Rs 2.00/60 Sec  local C2F as per plan

(b) Outside Circle

Rs 2.00/60 Sec   local C2F as per plan 1.20/30

(c) National Roaming

Prevailing national roaming tariff (calls beyond visited LSA) as per plan Prevailing national roaming tariff within LSA as per plan
Not Applicable
5. Discount to UAN Subscriber
Monthly Bill
 Note: upto 10000
 i)The discount is on non-graded basis
 10001 to 50000
 ii) In case of UAN(Split charging) excludes local calls
50001 to 250000
  250001 to 500000
   >500000  30%
6. IN Number 1860 XYZ ABCD
ABCD-(0001 to 4999)
ABCD-(5000 to 9999)

7. Any modification in service(on demand)

Rs.100/-  Rs.100/-

8.Detail billing soft copy (Per month)(On demand by subscriber)

Rs.100/-  Rs.100/-

9. Vanity Numbers Charges

One Time Monthly Payment

Super Premium (Category A)

Rs.10000/-  Rs. 1000/-

Premium (Category B)

Rs.7500/- Rs. 700/-

Prime (Category C)

Rs.5000/- Rs. 500/-

How do I subscribe for this service?

Customer service number 1800-345-1800 or any BSNL customer service centre in your locality.
Download forms from here