BSNL Broadband


What happens if I shift my premises?

ADSL connection is given for a particular BSNL fixed line. If you move, ADSL can be shifted to a BSNL line in the new location subject to availability in that area. No shifting charges are required to be paid.

Do I still need to pay the telephone line rental ?

Yes. The ADSL broadband service uses your normal analogue exchange line to provide the high speed Internet access, so you still need to pay the line rental and any normal calls on that line.

How do I choose the speed/tariff plan that's right for me?

This will depend on the purpose for which you will be using the broadband connection. If you are using it from home or a small office, choosing a plan that offers a download limit of 1 GB is ideal for general surfing and emailing. However, if you are downloading lots of videos or sending very large files, it may be better to choose a broadband plan with even higher capacity.

How do I pay for Broadband from BSNL?

Broadband from BSNL is charged monthly, via your BSNL bill. You can choose to pay your BSNL bill by cash, cheque or bank or credit card.

Can the helpdesk help solve problems with my own computer/ hardware?

No. The helpdesk is there to help you with problems relating specifically to the Broadband service from BSNL and the hardware/software provided by BSNL. If you have purchased a product where hardware was not provided as part of the service, the helpdesk will not be able to assist you with it, and you should contact your hardware supplier.

Can I have more than one broadband connection, for redundancy/up time?

You can have more than one line, however we cannot guarantee service on broadband connections, therefore we do not suggest an additional broadband line for redundancy/up-time.

Do I need any extra equipment when upgrading to a faster speed package?

No, you will be able to use the modem/router provided with your current Broadband

I want to connect more than one computer to my Broadband...

I want to connect more than one computer to my Broadband line to share my internet connection. How do I do this?

Yes, if you choose the right broadband plan, you would be permitted to connect more than one computer. However, all the users will share the bandwidth allocated to you.

What is contention or a contention ratio?

To provide a cost effective service - all ADSL services are contended (shared). These contention ratios are applied in the backbone and international part of the network. A commonly applied contention rate is 50 : 1. All customers are guaranteed the plan rate up to the local exchange or the ADSL equipment to which they are connected. On the shared part of the network a 50:1 contention ratio would mean that a 2 Mbps connection would be shared by 49 others. In reality this is very unlikely to happen and the customer would find the connection much faster than dial-up modems. ADSL relies on individual users not making unreasonable traffic demands on the network to provide fast access speeds for all. If you are not getting the speed you expect, it can be due to the contention ratio but also to many other factors including the congestion at the remote site you are accessing.

Why do you limit the amount of data I can download ?

BNSL aims to provide fast, reliable service to all the broadband customers. Some customers try to hog disproportionate amount of available resources. Customers might select lower end plans for heavy work or make excessive use of peer-to-peer file sharing. This could result in 20% users using over 80% resources. High levels of usage by a small number of users risks reduced performance for all users. BSNL has the following options to solve this problem : 1. Lower the contention ratio 2. Provide more resources and increase the prices 3. Set download limits The first two options are not fair to 80% users who use the resources sensibly. As such setting dowonload limits was the best and fair solution. If any user requires higher limit he/she can upgrade to higher plan.

What all can I do with 1 GB(Giga Byte) download?

One GB is 1024 Megabyte or 1073741824 bytes. You can do the following with 1 GB download limit : 1. An average web page is about 50 kilobytes in size - so you could download around 20,000 web pages for 1 gigabyte. 2. An hour of surfing the web would be around 10 megabytes (200 pages) so you could surf non-stop for about 100 hours for 1 gigabyte. 3. An hour of streamed radio would use about 15-20 megabytes. 4. An hour of streamed video uses around 100-150 megabytes. 5. Playing an online game typically uses about 10-15 megabytes per hour. 6. Emails are very small - so 100 emails would be just 1 megabyte - or 100,000 emails for 1 gigabyte! (of course the attachments count extra) 7. A super-high resolution (5-6 megapixel) digital camera JPEG picture or typical MP3 music file is about 2-3 megabytes so you could download 350-500 of these images/music files for 1 gigabyte. Very few users would actually exceed the download limits set.